Return Policy

Thank you for shopping with Safwa! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
Return Period
You have 28 days from the date of receipt to return your items. If you return the product within this timeframe, we will refund you 100% of the purchase price.
Return Process
  1. Notify Us: To initiate a return, please contact our customer service at care@safwa.pk or call us at 03097774040. Provide your order details and the reason for the return.
  2. Prepare Your Return: Ensure that the items are in their original condition, unworn, and with all tags attached. Include any packaging materials if possible.
Refunds
Once we receive your returned items, we will process your refund within 14 working days. Refunds will be issued to the original payment method or bank account in case of COD.
Contact Us
For any questions or further assistance regarding returns, please reach out via email at care@safwa.pk or call us at 03097774040.
Thank you for choosing Safwa! We appreciate your business and are here to help you with any concerns regarding your order.